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What is Proactive Customer Service and How to Implement It?

What is Proactive Customer Service and How to Implement It?

Remember the last time you were actually surprised by a delightful experience from a customer service team? Maybe you ordered your favorite pizza online, only to find the restaurant didn’t have it in stock anymore. Instead of issuing a refund, the customer care representative had the pizza delivered right to your doorstep from another location....
Sales Tracking – 7 Best Practices for Small Businesses

Sales Tracking – 7 Best Practices for Small Businesses

The central goal of all salespeople is to close more deals and acquire more profitable business. To that end, it is essential to manage your sales opportunities in the best way to achieve the desired result. Tracking your sales efforts is a necessary step in the overall process. What are some sales tracking techniques that...
2 Ways That Small Business Sales Managers Can Use CRM Software

2 Ways That Small Business Sales Managers Can Use CRM Software

When you think about your CRM software and how it relates to your sales process, you likely immediately think of how your sales staff uses contact management features. Or maybe you think about how CRM automates certain functions of the sales process, easing the load of your sales staff. But how can CRM software be...
Adopting New Technology – Web Based CRM Software

Adopting New Technology – Web Based CRM Software

The technology adoption life cycle is a sociological model originally developed by Joe M. Bohlen and George M. Beal in 1957 at Iowa State College. Its purpose was to track the purchase patterns of hybrid seed corn by farmers. Approximately six years later, Everett Rogers broadened the use of this model in his book, Diffusion...
CRM Glossary & Definitions

CRM Glossary & Definitions

No one likes confusing business jargon. But sometimes, when you are new to something (particularly with business software), it is inevitable. Understanding CRM terminology is easy if you work with CRM software every day, but many clients and businesses are new to CRM systems so it can quickly get overwhelming and confusing.
How to Choose the Right CRM for Your Business [Step-by-Step Guide]

How to Choose the Right CRM for Your Business [Step-by-Step Guide]

Choosing the right CRM for your business can be a tricky task. There are several things to consider, including the features you’ll need, how much it will cost, whether it will work with your existing software, and much more. When it comes to CRM, there are too many options to choose from and too many...
BigContacts Launches New Visual Pipeline & Activity Dashboard

BigContacts Launches New Visual Pipeline & Activity Dashboard

At BigContacts, we’re constantly working to create a better user experience and offer more useful tools to our customers.  Today we’re excited to announce the release of a new dashboard.  This new dashboard contains two distinct views and offers a great deal of flexibly as to the team members and time-frame you can choose.
How Data Organization in Your CRM Software Can Save You Time

How Data Organization in Your CRM Software Can Save You Time

There is a simple resource we’d all love to have more of: time. Especially in business environments, it’s a precious commodity that can be a difference maker in making sure that you can run your business, attract customers, and keep your employees engaged.
“Contact” Sync With Office 365 Outlook

“Contact” Sync With Office 365 Outlook

Today, we’re happy to announce that through our partnership with Piesync, we now offer two-contact synchronization between BigContacts and Office 365 Outlook.com.  This connector will enable all BigContacts users to keep their contacts up-to-date in real-time. Below is an excerpt from a press release that outlines some of the benefits of this new synchronization.  We...