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25+ Useful CRM Statistics to Know in 2021

25+ Useful CRM Statistics to Know in 2021

Did you know that CRM software is one of the biggest software markets in the world?

One of the biggest factors behind it’s growth is companies wanting to quickly access customer data, and use it for effective customer service, email marketing and personalization.

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What is CRM? A Complete Guide To CRM Software

What is CRM? A Complete Guide To CRM Software

“It takes months to find a customer… seconds to lose one.”

Maintaining good relationships with customers is the ultimate key to a successful business. You would have heard the acronym “CRM” before, and ‘C’ here is for customers.

The customer is your first priority.

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What Is Proactive Customer Service and How to Implement It?

What Is Proactive Customer Service and How to Implement It?

Remember the last time you were actually surprised by a delightful experience from a customer service team?

Maybe you ordered your favorite pizza online, only to find the restaurant didn’t have it in stock anymore. Instead of issuing a refund, the customer care representative had the pizza delivered right to your doorstep from another location. Or perhaps you booked a hotel with your family, and since the hotel was not all packed, the customer relationship manager offered you a large suite with a great view so you could enjoy the vacation.

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