Automation has proved its mettle in numerous business aspects. Whether it’s the sales process or customer service, automation can yield great rewards if implemented correctly.
Think back to the time you couldn’t remember that important detail during a client call and spent hours sifting through your contact database files, only to lose the opportunity!
Keeping track of contact details, tasks, birthdays, appointments, etc., can be a tedious and cumbersome job, especially if done manually for a large number of people.
What does it take to delight customers? While the question may bring forth a number of factors that influence customer satisfaction, all of them have one thing in common- they rely on you knowing your customers well.