In the absence of the right business management tool, things can quickly go haywire!
Bitrix24 has long been an effective and affordable CRM choice for small businesses. However, this does bring it close to being a one-size-fits-all solution.
Despite offering powerful capabilities such as marketing automation and opportunity tracking, there’s a probability that the tool may not be compatible with your business needs.
If this situation seems familiar, several Bitrix24 alternatives can work as great solutions for your business. These tools offer a robust set of functionalities that can help keep your business operations streamlined and effective.
In this blog, we look at the 12 top Bitrix24 alternatives that you can try for your small business. Before getting started with the comparative analysis, let’s understand the functionality offered by Bitrix24 and the reasons why a company may look for alternatives to the tool.
Table of Contents
What is Bitrix24?
Bitrix24 is a collaborative platform that combines CRM and project management. The tool also offers task automation to improve business profitability. It empowers small businesses to maximize sales efficiency and team productivity. With robust pipeline management, marketing automation, and opportunity tracking, Bitrix24 can considerably impact your sales outcomes.
The tool is well-regarded as an intuitive CRM that offers sales analytics and detailed reports. You can connect web forms with the tool to capture leads directly in your CRM system. Bitrix24 can also be used to create and manage automated email campaigns to nurture sales leads effectively.
Key Features of Bitrix24:
- Task automation
- Sales prediction
- Time tracking
- Team collaboration
- Lead management
- Artificial intelligence
Pricing:
Let’s look at the pricing of Bitrix24.
- Free: Unlimited users
- Basic: $39/month for 5 users
- Standard: $79/month for 50 users
- Professional: $159/month for unlimited users
What Makes Bitrix24 Popular?
Bitrix24 is a popular business management software that combines CRM, sales, and marketing. The following features make the tool a popular choice for businesses across multiple industry verticals.
- The tool provides a broad range of features, including lead generation, marketing automation, and sales analytics.
- It allows you to include bots on the website.
- A free version of the tool is available.
- A fully-featured mobile application is available.
Reasons to Switch to Bitrix24 Alternatives
Despite its broad range of features, Bitrix24 may not be the perfect fit for every business.
Every business has varying needs, and consequently, the most optimal solution for every business is different.
While Bitrix24 may be one of the top-rated CRM solutions, it lacks in certain regards, making it an unsuitable choice for several enterprises. In this case, it is best to look for substitutes that offer the same level of functionality.
Going from various Bitrix24 CRM review, here are some reasons why people may look for its alternatives:
- Pricing not suitable
- Lack of proper technical support from the vendor
- Interface not easy to navigate
- Difficult training
- Limited customization
- Complex implementation
- Too many features make the tool complicated
- Limited integrations
- Takes time to get used to the software
If you face similar challenges with Bitrix24, fret not! We have compiled a list of the 12 best Bitrix24 CRM alternatives that can work as great substitutes for the tool.
Features to Look for in Bitrix24 Alternatives
When searching for Bitrix24 alternatives, there are certain features that you should not miss out on. These include:
Affordability:
The tool should be affordable and cost-effective to qualify as a suitable alternative to Bitrix24. You can easily find budget-friendly alternatives for Bitrix24, such as BIGContacts, which offers a broad range of advanced features at great prices.
Integrations:
The tool should easily integrate with your existing business systems to ensure a seamless transition. A tool that is easy to integrate with several applications can help you keep data synchronized across multiple platforms, allowing you to utilize it optimally.
Collaboration:
Go for a tool that facilitates collaboration between team members by making it easy to communicate and share necessary information. Team collaboration is a necessity for any organization. Therefore, it is essential to seek an alternative to Bitrix24 that does not hamper team collaboration and productivity.
Customer Support:
One of the most critical functions to look for in any software is robust customer support. Pay attention to how responsive and reliable the customer support team is. Other details that you must consider include onboarding assistance and training resources.
Automation:
80% of businesses using automation report an increase in the number of leads generated. There are several other advantages that automation offers to small businesses. Therefore, the tool you choose should offer automated processes and tasks to minimize manual efforts and enhance productivity. When looking for BItrix24 alternatives for businesses, make sure to look for a tool that enables you to create automated workflows.
Remote Access:
The tool should allow you to work even when you are out of the office. Mobile access is an absolute necessity for any business today. Therefore, look for a tool that offers mobile applications for multiple devices.
Reporting:
The tool should offer enhanced visibility into your business by offering insightful reports and powerful analytics. Look for a tool with a robust reporting module with pre-designed templates and customizable filters.
Task Management:
Task management is a critical function of any alternative to Bitrix CRM. Opt for a tool that makes it easy to visualize every pending task and manage it effortlessly.
Bitrix24 Alternatives- at a Glance
Here’s a quick description of the best Bitrix24 alternatives that you can choose for your small business.
| Software | Key Features | Pricing | Free Trial |
|---|---|---|---|
| BIGContacts | Contact management Marketing automation Pipeline tracking Customizable templates | Starts from $5/user/month | 15 days |
| Proprofs Project | Task & resource management Reporting & analytics Custom workflows Gantt charts | Starts From $2/user/month | 15 days |
| Wrike | Custom dashboards Workflow templates Resource allocation Project management | Starts from $9.80/user/month | 14 days |
| Trello | Task management Project boards Built-in automation Detailed timelines | Starts from $5/user/month | 14 days |
| Jira | Custom dashboards Drag & drop UI Automated processes Project roadmaps | Starts from $7.5/user/month | 7 days |
| monday.com | Automated workflows Custom dashboards Milestone tracking Project management | Starts from $8/user/month | 14 days |
| Asana | Gantt charts Project timelines Portfolio management Automated processes | Starts from $10.99/user/month | 30 days |
| Slack | Private & public channels Automated workflow Advanced search Instant notifications | Starts from $2.67/user/month | 90 days |
| Zoho Projects | Project tracking Team collaboration Time tracking Task automation | Starts from $5/user/month | 10 days |
| EngageBay | Marketing automation Webform connection Contact management Task sequences | Starts from $11.99/user/month | 90 days |
| Freshsales | Sales management Email integration AI assistant Contact management | Starts from $15/user/month | 21 days |
| Scoro | Real-time pipeline visibility Project management KPI monitoring Time tracking | Starts from $26/user/month | 14 days |
Top 12 Bitrix24 Alternatives & Competitors
Let’s explore the 12 best Bitrix24 CRM alternatives in more detail.
1. BIGContacts
BIGContacts works as a reliable alternative to Bitrix24 due to its broad features and affordable pricing structure. This easy-to-use CRM tool is designed to help small and medium businesses scale their operations. It offers robust pipeline management, email marketing, data enrichment, and task tracking. Your team can collaborate seamlessly by sharing data, ideas, and updates with BIGContacts. Furthermore, the tool offers ready-to-use reporting templates that can save a lot of time. These reports provide enhanced visibility into your business operations and can be customized however you prefer.
Key Features:
- Email marketing
- Drip nurture campaigns
- Reporting & analytics
- Activity tracking
- Mobile CRM
What Is Unique About BIGContacts:
- Smart reports
- Automated processes
Pricing:
- Big- $5/user/month
- Bigger- $15/user/month
- Biggest- $25/user/month
- Enterprise- Custom pricing
Why Choose BIGContacts Over Bitrix24?
- BIGContacts can be chosen over Bitrix24 because of its easy-to-use interface and delightful customer support.
BIGContacts User Ratings:
- Capterra- 4.3/5
- G2- 4.4/5
2. ProProfs Project
ProProfs Project is an easy-to-operate project management system that works as a reliable substitute for Bitrix24. It offers a 360° view of all tasks and their associated details, allowing you to take better control of your operations. The tool enables people across the organization to collaborate easily and deliver delightful experiences. Task discussions, time tracking, and reporting are some of the best features of this tool. ProProfs Project can drive your projects to successful completion by acting as a centralized hub for collaboration, data sharing, and progress tracking.
Key Features:
- Invoice management
- Timesheet tracking
- Real-time updates
- Drag & drop UI
- Shared calendar
Why We Picked It, What Is Unique About ProProfs Project:
- Task prioritization
- 24×7 remote access
Pricing:
- Starts from $2/user/month.
Why Choose ProProfs Project over Bitrix24?
- ProProfs Project can be chosen over Bitrix24 for better task management and improved team collaboration.
ProProfs Project User Ratings:
- Capterra- 4.7/5
- G2- 4.4/5
3. Wrike
Wrike is a customizable and versatile project management solution that accelerates business growth by enhancing productivity. It equips enterprises to build automated workflows that translate into improved customer experiences. With Wrike as your project management solution, your team members can instantly share ideas, files, and updates. This can result in improved day-to-day productivity and more cohesive experiences for clients. Wrike works as a great alternative to Bitrix24 due to its extensively customizable modules.
Key Features:
- Resource management
- Pre-designed workflows
- Shared calendars
- Gantt charts & Kanban boards
- AI-based insights
Why We Picked It, What Is Unique About Wrike:
- Multiple third-party integrations
- Detailed dashboard
Pricing:
- Free version available.
- Paid versions start from $9.80/user/month.
Why Choose Wrike over Bitrix24?
- Choose Wrike over Bitrix24 if you require an easy-to-use tool that streamlines all your projects and promotes transparency and accountability within your organization.
Wrike User Ratings:
- Capterra- 4.2/5
- G2- 4.2/5
4. Trello
Trello is a workflow automation tool that allows you to prioritize high-value tasks and meet important deadlines. This is one of the Bitrix24 alternatives free that enables you to break down complex projects into smaller tasks, which can be managed more easily. Trello allows you to set custom triggers and define sequential actions. Additionally, the tool also offers intelligent recommendations to optimize your workflow. You can integrate the tool with a variety of business applications such as Slack and Jira to further enhance the productivity of your small business.
Key Features:
- Automated workflows
- Task management
- Pre-designed templates
- Detailed project timelines
- Multiple plugins
Why We Picked It, What Is Unique About Trello:
- Calendar view
- Real-time alerts & notifications
Pricing:
- Free version available
- Paid versions start from $5/user/month.
Why Choose Trello over Bitrix24?
- Choose Trello for comprehensive task tracking and project management.
Trello User Ratings:
- Capterra- 4.5/5
- G2- 4.4/5
5. Jira
Jira is a fully-fledged project management solution that enables businesses to automate a variety of tasks and processes. This tool offers customizable project boards to keep track of every task and deadline. Jira offers real-time visibility into your business operations. It helps you keep things organized and moving forward at all times. By making progress tracking more streamlined and straightforward, Jira can considerably impact your organization’s productivity.
Key Features:
- Scrum & Kanban boards
- Reporting & analytics
- Custom workflows
- Project tracking
- Automated processes
Why We Picked It, What Is Unique About Jira:
- Drag & drop UI
- Project roadmaps
Pricing:
- Free version available
- Paid versions start from $7.5/user/month.
Why Choose Jira over Bitrix24?
- If your business requires dedicated project management, Jira can serve as an excellent alternative to Bitrix24.
Jira User Ratings:
- Capterra- 4.4/5
- G2- 4.2/5
6. monday.com
monday.com is a full-featured project management solution that provides an intuitive platform to track projects. This Bitrix24 free alternative combines CRM and project management, allowing you to enhance your customer satisfaction. monday.com’s visual boards bring every essential detail right in front of you, so you never miss out on important data. You can use the tool to build a custom workflow for your team, contributing to better utilization of resources. Additionally, the tool requires minimal employee training, enhancing monday.com’s usability for small businesses.
Key Features:
- Sales pipeline tracking
- Visual timelines
- Collaborative boards
- Automated workflows
- Milestone tracking
Why We Picked It, What Is Unique About monday.com:
- Intuitive interface
- Mobile & offline access
Pricing:
- Free version available
- Paid versions start from $8/user/month.
Why Choose monday.com over Bitrix24?
- You can opt for monday.com over Bitrix24 if your business requires a dedicated tool to manage projects seamlessly and boost internal collaboration.
monday.com User Ratings:
- Capterra- 4.6/5
- G2- 4.7/5
7. Asana
Asana is a powerful tool to plan and deliver projects effectively. This Bitrix24 project management alternative offers a complete overview of your workload, allowing you to track pending tasks, important deadlines, and work requests with ease. Asana keeps your data synchronized across multiple devices, so everyone is on the same page regarding task statuses. The tool offers real-time insights that can enhance your business decisions. Additionally, it allows you to design and execute marketing campaigns to improve your business visibility and reach a broader audience.
Key Features:
- Shared calendar
- Gantt charts & Kanban boards
- Project management
- Remote access
- Real-time reports
Why We Picked It, What Is Unique About Asana:
- Task prioritization
- Marketing campaign management
Pricing:
- Free version available
- Paid versions start from $10.99/user/month.
Why Choose Asana over Bitrix24?
- Asana can be chosen over Bitrix24 if you require a tool that makes it easier for team members to communicate and collaborate transparently.
Asana User Ratings:
- Capterra- 4.4/5
- G2- 4.3/5
8. Slack
Slack is a team collaboration tool that makes it easy to streamline business communication. It automates routine processes so that you can achieve better productivity. The tool keeps data protected and secure. With Slack, all your business communications are brought to a single platform so that everyone can stay on the same page. Furthermore, the tool can be easily connected with other business applications such as Google Drive and Office 365.
Key Features:
- Automated workflow
- Voice & video calls
- Easy file sharing
- Communication channels
- Data protection
Why We Picked It, What Is Unique About Slack:
- Multiple integrations
- Improved real-time collaboration
Pricing:
- Free version available
- Paid versions start from $2.67/user/month.
Why Choose Slack over Bitrix24?
- Slack should be your top choice if you require a straightforward, easy solution, even for non-technical users.
Slack User Ratings:
- Capterra- 4.7/5
- G2- 4.5/5
9. Zoho Projects
Zoho Projects is a cloud project management tool that offers team collaboration and time tracking functionality. You can use the tool to build automated workflows with recurring tasks and instant notifications, making it easier to manage tasks and track their progress. Gantt charts make it easy to plan projects effortlessly. You can also use Zoho Projects to set task reminders, so important deadlines are never missed.
Key Features:
- Project planning
- Gantt charts
- Customizable dashboards
- Time tracking
- Task dependencies
Why We Picked It, What Is Unique About Zoho Project:
- Task automation
- Milestone tracking
Pricing:
- Free version available
- Paid versions start from $5/user/month.
Why Choose Zoho Projects over Bitrix24?
- Opt for Zoho Projects if you require a cloud-based project management solution that offers easy collaboration.
Zoho Projects User Ratings:
- Capterra- 4.2/5
- G2- 4.2/5
10. EngageBay
EngageBay is an integrated CRM, sales, and marketing solution that streamlines business activities. It establishes a centralized database of prospects and customers, which can be used to drive better relationships. EngageBay offers powerful contact management, task tracking, and email marketing. It also makes it easy to schedule appointments and manage support tickets. The tool has a simple setup and implementation, adding to its popularity as a CRM for SMBs.
Key Features:
- Email marketing
- Contact management
- Webform connection
- Lead scoring & management
- Project management
Why We Picked It, What Is Unique About EngageBay:
- Integrated sales, marketing & CRM
- Multi-channel communication
Pricing:
- Free version available
- Paid versions start from $11.99/user/month.
Why Choose EngageBay over Bitrix24?
- Choose EngageBay if you are looking for an all-inclusive marketing solution for your growing business.
EngageBay User Ratings:
- Capterra- 4.6/5
- G2- 4.6/5
11. Freshsales
Freshsales offers robust sales management to help your business make the most out of every available opportunity. The tool offers automatic profile enrichment and detailed activity timelines to improve contact management for your business. Additionally, the tool provides predictive analytics to help you make better business decisions. You can use Freshsales to set up alerts for your entire team to keep everyone on the same page. The mobile application provides you with relevant information associated with prospects on the go.
Key Features:
- Automated task sequences
- Deal management
- Detailed reports
- Lead capturing
- Activity timelines
Why We Picked It, What Is Unique About Freshsales:
- AI-based insights
- Custom roles & permissions
Pricing:
- Free version available
- Paid versions start from $15/user/month.
Why Choose Freshsales over Bitrix24?
- Choose Freshsales over Bitrix24 if you need an intuitive and affordable CRM to manage your sales operations.
Freshsales User Ratings:
- Capterra- 4.6/5
- G2- 4.6/5
12. Scoro
Looking for a reliable work management system that helps you take the reins of all business operations from a single place? Scoro might be an excellent choice. By helping track and manage your time optimally, Scoro can contribute to enhanced productivity. This collaborative platform is easy to operate and keeps your entire team updated with relevant information at all times. It can be utilized to manage all your sales opportunities and measure the performance of your business operations.
Key Features:
- Automated processes
- Gantt charts
- Detailed contact profiles
- Real-time dashboards
- Time tracking
Why We Picked It, What Is Unique About Scoro:
- Billing & invoice management
- Fully-featured API
Pricing:
- Starts from $26/user/month.
Why Choose Scoro over Bitrix24?
- Scoro combines project management and CRM, allowing you to manage multiple aspects of your business without toggling between different platforms.
Scoro User Ratings:
- Capterra- 4.6/5
- G2- 4.5/5
Which Bitrix24 Alternative Should You Choose for Your Business?
Having listed the advantages and shortcomings of each Bitrix24 alternative, let’s address the more pertinent question-
How to pick the best alternative out of the lot?
Unfortunately, there’s no quick-fix guide to choosing the right software.
The decision requires a thorough understanding of business requirements, growth objectives, and industry trends. To find the most optimal solution for your business, you must:
Carry out a requirement analysis:
The best place to look for CRM alternatives is to define what you are looking for clearly.
In the absence of clear objectives, you will most likely end up with a tool that does not meet your team’s needs.
Therefore, the first step is to analyze your existing solutions and obtain a better understanding of what functionality you require.
Seek team feedback:
An effective way to gauge your business’s needs is to obtain direct feedback from your team members. Identify their pain points and find a tool to help them avoid the same issues moving forward.
Pay close attention to customization:
The tool that you opt for should be flexible and accommodating. This can help you optimize it according to your exact needs, ensuring better results for your business in return. Choosing a customizable and versatile tool can save you from the trouble of looking for multiple tools.
Check reviews:
This one is a no-brainer!
Make sure to go through user reviews for the software you plan to adopt for your business. These reviews provide a first-hand account of the tool and can help you better understand the usability of the software. However, ensure that the reviews come from a legible source and are completely accurate.
Compare, compare & compare!
There’s no substitute for some good old-fashioned research when it comes to choosing an alternative to Bitrix24. Refer to our detailed guide and compare it against your business needs before making that final decision.
Use the free trial:
A free trial provides you the opportunity to explore the tool and understand its functionality. Therefore, use the free trial to understand the scope of implementation and discover how effective the tool can be for your specific needs.
Choosing the Best Bitrix24 Alternative
Bitrix24 has proven to be a reliable tool for businesses of all sizes and industries.
However, there may be several reasons why a business may look for alternatives to the tool. While there are several great tools available, not every one of these will be ideally suited for your business. Therefore, it is essential to focus on the tool’s flexibility when making a purchase decision.
The 12 tools mentioned above are highly versatile and customizable tools that can work as great alternatives to Bitrix24.
If you require a simple Bitrix24 alternative, BIGContacts can be a great option. The tool is easy to implement and maintain. It makes contact management more effective with custom data fields. Furthermore, the tool offers delightful and reliable customer support, which adds to its effectiveness.
Whichever tool you decide to go with, make sure to analyze its functionality and test the tool for your specific needs before investing in it.
