On May 25th 2018, the most comprehensive change to privacy legislation ever undertaken —the EU General Data Protection Regulation (GDPR)— takes effect.
Here at BigContacts, data protection is something we take very seriously. As a cloud-based company entrusted with our customers’ data, we’ll continue to view the treatment of our users’ data as a top priority.
BigContacts and GDPR
Continuing to protect our customers’ information is extremely important to us. Measures we are taking include:
- Continuing to invest in our security infrastructure.
- Giving users the ability to access their own data and delete their account.
- Ensuring there’s a consent checkbox and that all user data is gathered only after receiving appropriate consent.
- Anonymizing IP addresses for Google Analytics
- Working to ensure we have the appropriate contractual terms in place with all relevant third parties.
For more information on the specifics of GDPR, please read the regulation or this summary.
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If your customer retention rate is low, then bringing it up should be your number one priority. Your business can only survive for so long by attracting first-time customers and letting them go afterwards.
Here are some strategies to help you increase your customer retention rate:
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You have to get to the solution of the problem. In this case, it means finding out why customers aren’t returning to your business and implementing a corresponding strategy to stop the bleeding. Here are a few ones you can try, depending on your particular problem.