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BIGContacts Editorial Team

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BIGContacts Editorial Team

Customer relationship management experts |

The BIGContacts Editorial Team is a passionate group of CRM experts dedicated to improving your customer relationships with top-notch content. We stay ahead of the curve on trends, tackle technical hurdles, and provide practical tips to boost your business. With our commitment to quality and integrity, you can be confident you're getting the most reliable resources to enhance your contact management and business process automation initiatives.

Articles by BIGContacts Editorial Team

Last modified: April 25, 2024

6 Powerful CRM Reports to Run For Driving Sales

Small business owners know that the most important thing is to make decisions based on data. It’s not enough to go with your gut to understand how your business is performing; you need hard evidence. The “hard evidence” is often referred to as Business Intelligence (BI). As the market moves more and more into the...
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Last modified: April 25, 2024

25+ Useful CRM Statistics to Know in 2024

Did you know that CRM software is one of the biggest software markets in the world? One of the biggest factors behind it’s growth is companies wanting to quickly access customer data, and use it for effective customer service, email marketing and personalization.
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Last modified: April 25, 2024

What is Proactive Customer Service and How to Implement It?

Remember the last time you were actually surprised by a delightful experience from a customer service team? Maybe you ordered your favorite pizza online, only to find the restaurant didn’t have it in stock anymore. Instead of issuing a refund, the customer care representative had the pizza delivered right to your doorstep from another location....
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Last modified: April 25, 2024

Sales Tracking – 7 Best Practices for Small Businesses

The central goal of all salespeople is to close more deals and acquire more profitable business. To that end, it is essential to manage your sales opportunities in the best way to achieve the desired result. Tracking your sales efforts is a necessary step in the overall process. What are some sales tracking techniques that...
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Last modified: April 25, 2024

2 Ways That Small Business Sales Managers Can Use CRM Software

When you think about your CRM software and how it relates to your sales process, you likely immediately think of how your sales staff uses contact management features. Or maybe you think about how CRM automates certain functions of the sales process, easing the load of your sales staff. But how can CRM software be...
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Last modified: April 25, 2024

CRM Glossary & Definitions

No one likes confusing business jargon. But sometimes, when you are new to something (particularly with business software), it is inevitable. Understanding CRM terminology is easy if you work with CRM software every day, but many clients and businesses are new to CRM systems so it can quickly get overwhelming and confusing.
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Last modified: April 25, 2024

BigContacts Launches New Visual Pipeline & Activity Dashboard

At BigContacts, we’re constantly working to create a better user experience and offer more useful tools to our customers.  Today we’re excited to announce the release of a new dashboard.  This new dashboard contains two distinct views and offers a great deal of flexibly as to the team members and time-frame you can choose.
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