3 Tips to Improve Customer Retention Across the Board

3 Tips to Improve Customer Retention Across the Board

Customer retention isn’t just about bringing customers back. It’s also about keeping them away from competitors. To keep your customer service from growing stale, try out these techniques:

Use chatbots to deal with minor complaints

If you give customers multiple options to contact your business, then it will get difficult to deal with all the complaints. Rather than telling them to contact a separate department, you should attend to the issue on the same platform.
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How & Why to Align Your Sales and Marketing Teams

How & Why to Align Your Sales and Marketing Teams

Aligning sales and marketing teams has many impacts on a business. In the short-run, it will improve your lead generation and conversion strategies and in the long-run, it will increase the ROIs of your sales and marketing investments.

What happens when your sales and marketing teams are aligned

The benefits of sales and marketing alignment sound almost too good to be true, but we can assure you that there’s no magic at play here. It’s just the result of improved communication between two of your most important departments, which happen to be interdependent.
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