At BigContacts, it has always been our mission to provide the best Customer Support in the web-based CRM industry. Today, you can access our Customer Support library 24 hours per day – 7 days per week. If you submit an email ticket during the week (Monday – Friday, 8 a.m. – 6 p.m. EST), you will always get an initial response from your Customer Support team within 30 – 60 minutes. In addition to a quick reply, we always strive to deliver a detailed answer to your question or an effective solution to your problem.
Over the years, we have created a comprehensive Customer Support system to deliver excellent support to our customers in a variety of ways. We’ve built an entire Customer Support library complete with articles, user guides, worksheets, and videos that will show you (step-by-step) how you can do virtually anything within your BIGContacts account. We have made it easy to access our Customer Support library from wherever you might be and whenever a question arises. Below, you will see how you can get access to this valuable information or submit a support ticket to our helpful CRM Customer Support team.
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From Your BIGContacts Account
Direct Access from Any PC:
You can simply bookmark this URL on your computer to go directly to our Customer Support library anytime you need
Direct Access from Your Mobile Phone:
Here again, you can bookmark our helpdesk link directly on your mobile phone so that you can access our helpful support articles and videos or submit a ticket at any time from anywhere.
What’s New?
As our customer base continues to grow and our footprint increases around the world, we fully realize that not every customer operates on the same business days and hours that we do.
- Email Ticket Support: For any Urgent request, we will strive to always reply to you within 15 minutes, and for all other requests, we will reply to you within 30 minutes. No matter where you are in the world or what time of day it is…you can rest assured that a helpful BIGContacts Customer Support Associate is on the other end of that email to answer your questions and handle your needs.
- Phone Support: We’re always just a click away! Our experienced Customer Support representatives are available Monday – Friday (8 am – 6 pm EST) to answer your questions. Call us at 1‐855‐776‐7763. If you reach our voicemail, please leave a detailed message, and we will call you back as soon as possible.
We are confident that you will not find a better level of Customer Support anywhere in the CRM software industry!
CLICK HERE to learn more about our available plans and the level of customer support and functionality that you get with each plan.
Haven’t Tried BIGContacts yet?
If you have not given BIGContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you work smarter and do more using our innovative web-based CRM software.
While you are on your free trial, you can also sign up for any one of a number of free live webinars where we can give you a quick tour of the system and show you how to get off to a quick and successful start with BIGContacts.
Already a BIGContacts Customer?
If you are already a subscriber on one of our legacy systems, “BIGContacts 1.0” or “BIGContacts FP,” you can now upgrade to the new system “BIGContacts 2.0“!!
CLICK HERE for a Quick Tour of the new system and to read more about the key features available to you through our Web-based CRM software.
CLICK HERE to learn more about the process for upgrading your existing account. On this page, you can get answers to all of your questions, watch a five-minute quick tour video on the new system, and even start a live chat with one of our advisers if you have any questions. Please let us know how we can assist you with your upgrade to the new system.
Click here to get started with a FREE 15-day trial of BIGContacts CRM. No credit card is required.
