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What Is BIGContacts & Zendesk Integration?

BIGContacts integration with Zendesk empowers your support team to resolve customer tickets quickly. As soon as a customer raises a support ticket, it is instantly updated against the individual contact record in the CRM system.

This seamless data synchronization allows your support team to view relevant contact details and previous interactions so they can add a personal touch while responding to customers. Integrate Zendesk with BIGContacts and delight customers with prompt & reliable customer support.

Benefits of BIGContact’s Integration with Zendesk

  • View Tickets & Customer History in One Place

    Integrate BIGContacts with Zendesk to make it easy for support executives to quickly see previous customer touches in BIGContacts while resolving tickets. This improved accessibility to contact data can help offer more reliable and relevant support solutions. Moreover, such personalization makes your customers feel more understood and valued.

  • Prioritize High-Value Tickets

    Speed up issue resolution for high-value customers with Zendesk integration with BIGContacts. Track the deal size and previous touches to prioritize tickets accordingly. Integrate Zendesk with BIGContacts to reduce your churn rates by powering up your customer support.

  • Manage & Resolve Tickets Quickly

    Easily manage and resolve support tickets by integrating your CRM and helpdesk software. Keep track of pending tickets and access the required customer information without switching between multiple platforms. Escalate issues to the right support executive with insights from BIGContacts.

  • Get Repeat Sales

    Retain more customers by handling support issues efficiently. Automate tasks and reminders to deliver prompt and timely responses. Get access to cross-selling and upselling opportunities by providing satisfactory support experiences with the combined capabilities of BIGContacts and Zendesk.

Connecting BIGContacts and Zendesk is easy. Visit our integration guide for step-by-step instructions.

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