BIGContacts is the #1 rated CRM & Email Marketing Solution for Small Business

  • performance
  • crowd
  • getapp
  • capterra

Automate Contact Profile Enrichment

You add the contacts, we’ll do the rest
Automate Contact Profile Enrichment

Anytime you add or update a contact in your BIGContacts account, we instantly search more than 100 sources to automatically update social profile information and photos, using only their email address. This AI-powered customer profile enrichment helps you understand where your contacts hang out online, their interests, their influence, and what they’re saying.

  • tick BigContact Automatically update records
  • tick BigContact Locate social media accounts instantly
  • tick BigContact Track social media presence
  • tick BigContact Identify customer interests

Social Media Bookmarks

Populate contact records with social media accounts
Social Media Bookmarks

Whether you’re importing new contacts or adding a new individual contact into your BIGContacts account, we will automatically search the web for their social media presence to populate as many accounts as we can find. You can add direct links to each contact’s social media networks. Essentially, you will be creating social bookmarks that allow you to get one-click access to social media accounts from within the contact records.

  • tick BigContact Access direct links to social accounts
  • tick BigContact Add multiple URLs or usernames
  • tick BigContact One-click access
  • tick BigContact Find all social bookmarks in one place

Engage More Effectively

Fetch customer data from social media & never lose touch
Engage More Effectively

Monitor and engage in conversations that take place every day through social media as they happen. BIGContacts social CRM software allows you to find prospects and convert them into customers. It also helps you build better relationships with multi-channel engagement and timely responses. Deliver more personalized and delightful services to your customers with BIGContacts CRM.

  • tick BigContact Find prospective customers
  • tick BigContact Multi-channel engagement
  • tick BigContact Respond more promptly
  • tick BigContact Craft delightful experiences

Unified Access to All Interactions

Perfect solution for managing social media interactions
Unified Access to All Interactions

Synchronize and store all interactions with respective contact records. This allows you to personalize your outreach efforts and connect with contacts via their preferred channels. Identify the best time to communicate with the prospects and engage with them more effectively.

  • tick BigContact Track previous interactions
  • tick BigContact Personalize outreach
  • tick BigContact Identify preferred channels
  • tick BigContact Engage at the right time

What Is Social Media CRM?

Leverage social media for improved engagement

CRM and social media are closely related. With the best CRM with social media integration, you can find and convert more prospects into customers. Social media CRM also enables you to stay connected with existing customers. With a clear view of how your customers are behaving online and what they are saying, you can be in charge of the conversation about your business and offer better customer service.

  • tick BigContact Find & convert more prospects
  • tick BigContact Stay connected with existing customers
  • tick BigContact Monitor your brand’s reputation
  • tick BigContact Provide better service
What Is Social Media CRM?

How Is Social CRM Different From Other CRM Tools?

How Is Social CRM Different From Other CRM Tools?

Improved personalization

Social media CRM drives contextual conversations and helps you respond more quickly. Track the social media presence of your contacts to make your outreach much more personalized.

Better visibility

Everyone in your team can view previous interactions, notes, upcoming activities, etc. to boost collaborative efforts and accountability using the best social media CRM.

Multiple channels for engagement

Connect with prospects using the most effective engagement channel without leaving BIGContacts social media CRM.

Track engagement metrics

Make more informed business decisions with powerful analytics. Track the most relevant metrics to measure your social media engagement and identify opportunities to optimize it.

Benefits of BIGContacts Social CRM

Easy of use

BIGContacts social CRM system is incredibly easy and quick to set up and use. Let us do the heavy lifting while you enjoy the benefits of enhanced social media relationships.

Get better insights

View detailed contact profiles, activity timelines, and email history from a single platform. Leverage this data to drive more meaningful conversations with prospects and customers.

Provide better support

Provide instant support to the customers with BIGContacts social media customer service software. View tickets, communication history, and preferences to improve customer support experiences.

Foster deeper relationships

Equip your team to build better relationships with detailed customer profiles, including all communication history. Use the best CRM for social media tracking and management for improved customer experiences.

Anticipate Customer Needs & Expectations

Discover what customers are saying about your business
Anticipate Customer Needs & Expectations

Social CRM tools allow you to track and analyze every conversation about your business online. Get access to real-time feedback from customers. Measure the performance of your marketing activities with intelligent reports and optimize upcoming interactions accordingly.

  • tick BigContact Get feedback in real-time
  • tick BigContact Track engagement for marketing activities
  • tick BigContact Access smart reports
  • tick BigContact Optimize content

Integrate BIGContacts With Your Favorite Tools

CRM social media integration for better engagement
Integrate BIGContacts With Your Favorite Tools

Two-way data synchronization with several platforms makes BIGContacts a powerful social media CRM software. You can connect the CRM with any popular social media network and manage all conversations from one place. Capture leads and their associated information effortlessly with CRM with social media integration. All data is stored directly in the CRM system, allowing you to stay on top of things at all times.

  • tick BigContact Connect with popular social media networks
  • tick BigContact Manage things from a central platform
  • tick BigContact Capture leads from multiple sources
  • tick BigContact Keep data synchronized

BIGContacts Features

  • contacts
    Contact Management
  • opportunities
  • lists
  • compaigns
  • Drag & Drop UI
    Drag & Drop UI
  • reports
  • automation
  • template
    Free Templates

Our Delighted Customers

  • Robust, easy to use and has the best support
    BigContacts seems to be the best way to extract data, contact information has all the addresses, tasks, and notes in one place, making it easier for everyone to keep track of what is going on with each company.
    Melanie P
    Melanie P,

    Sales Manager

  • All the important functionality without the expense
    BigContacts is simple to use and has all the important functionality we need without a lot of unnecessary functions that make other applications more complicated and expensive.
    John G
    John G,

    Sales Director, Leisure, Travel & Tourism

  • Less cluttered and complicated than
    I have always felt is too complex and has information not required cluttering the interface. BigContacts is clean and easy to use making staff more effective.
    David H
    David H,

    President, Consumer Goods

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