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BIGContacts is the #1 rated CRM & Email Marketing Solution for Small Business

  • performance
  • crowd
  • getapp
  • capterra

Integrate Sales & Support

Delight customers by aligning sales & support

Integrate Sales & Support

Sales and support are often separated, which can result in communication errors and dissatisfied customers. BIGContacts CRM helpdesk provides easy access to essential contact data, so your support team knows their detailed history. At the same time, it pulls in support tickets from your helpdesk account, allowing you to view and manage them easily. Your customers will always feel supported and understood with this combination.

  • View CRM data in helpdesk
  • View ticket history in CRM
  • Foster collaboration
  • Improve customer experiences

Prioritize High-Value Clients

Track customer tickets effortlessly

Prioritize High-Value Clients

Support teams can prioritize tickets for higher-value customers and important prospects with access to the right data. CRM makes it easy to track prospects, campaigns, and sales. Helpdesk software allows your business to speed up issue resolution and offer delightful support experiences. The combination of both enables you to sort and view contacts by pending or upcoming activity, opportunity, last contact, or last communication. Our unified sales, marketing, and support CRM helpdesk system makes it easy to automate messages, follow-up, tasks, and reminders.

  • Prioritize tickets for important prospects
  • Track prospects, email campaigns & pipeline
  • Sort contacts by priority status
  • Automate reminders & follow-ups

Get Repeat Sales

Keep customers returning to your business

Get Repeat Sales

With CRM customer service and support integration, you can build a loyal customer base. Customer information can be shared across sales and support, making it easy for representatives to deliver outstanding results. When you bridge the gap between sales and support, you pave the way for improved customer experience and a lower churn rate.

  • Offer delightful support
  • Get reselling opportunities
  • Bridge gap between sales & support
  • Reduce churn & retain more customers

360° View of All Customer Data

Get to know your customers

360° View of All Customer Data

Manage your prospect and customer relationships with an integrated customer support CRM accessible on any device. Keep all your emails in one place for easy tracking and improved engagement. Track tasks, opportunities, sales, support tickets, meetings, and notes with ease. Sort and view by priority status and previous touches to quickly identify opportunities. Customize the issue resolution workflow to fit your needs

  • Access all information in one place
  • View previous emails & existing tickets
  • Share data easily
  • Track tasks, tickets, meetings & notes

CRM Helpdesk Software - What Is It?

Streamline customer relationships & issue resolution

CRM Helpdesk Software - What Is It?

CRM helpdesk software is designed to foster collaboration between sales and support teams. With unified access to CRM data and support tickets, businesses can improve customer engagement and resolve issues more promptly. CRM with helpdesk also helps track the priority status of support tickets, preventing any frustration for the customers. All of this contributes to stronger, more profitable customer relationships.

  • Enables sales & support teams to work together
  • Communicate with customers
  • View and manage tickets
  • Build long-lasting relationships

Why Choose BIGContacts?

Intuitive interface

BIGContacts CRM helpdesk has an intuitive interface making it easy to use and perfect for small businesses and start-ups.

AI-powered reports

Measure the effectiveness of your CRM and helpdesk activities with smart reports.

Mobile access

View support tickets and contact data by accessing the helpdesk CRM using any device to get in touch with customers at the perfect moment.

Automate tasks

Create an automated workflow for your team to enhance productivity and get automatic reminders to provide seamless customer experiences.

Task management

View every pending ticket and quickly identify who is responsible for which account with powerful activity tracking.

Overcome Sales & Customer Support Challenges

Empower customer-facing staff

Overcome Sales & Customer Support Challenges

Customer-facing teams, i.e., sales and support, require efficient helpdesk CRM software to craft delightful experiences. Efficient data synchronization between sales and support helps deliver more personalized solutions. Using data collected from the BIGContacts CRM helpdesk system, customer-facing representatives can discover the perfect opportunity to engage with customers. CRM online support also boosts collaboration and contributes to enhanced productivity.

  • Sync sales & support data
  • Personalize interactions
  • Get in touch at the right time
  • Collaborate efficiently

Connect BIGContacts With Your Favorite Help Desk Software

  • Salesforce
  • Zendesk
  • Helpscout

Features

  • contacts
    Contact
  • Pipeline
    Pipeline
+
  • lists
    Lists
  • Collaboration
    Collaboration
  • compaigns
    Campaigns
  • reports
    Reports
  • automation
    Automation
  • template
    Templates
  • Mobile CRM
    Mobile CRM

Our Delighted Customers

  • Robust, easy to use and has the best support
    BigContacts seems to be the best way to extract data, contact information has all the addresses, tasks, and notes in one place, making it easier for everyone to keep track of what is going on with each company.
    Melanie P
    Melanie P,

    Sales Manager

  • All the important functionality without the expense
    BigContacts is simple to use and has all the important functionality we need without a lot of unnecessary functions that make other applications more complicated and expensive.
    John G
    John G,

    Sales Director, Leisure, Travel & Tourism

  • Less cluttered and complicated than Salesforce.com
    I have always felt Salesforce.com is too complex and has information not required cluttering the interface. BigContacts is clean and easy to use making staff more effective.
    David H
    David H,

    President, Consumer Goods

Do you want to close more sales?

BIGContacts is the #1 CRM and opportunity management solution for small businesses

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