CRM with Help Desk for Sales & Support | BIGcontacts by ProProfs

BIGContacts is the #1 rated CRM & Email Marketing
Solution for Small Business

Integrate Sales & Support

Delight customers with aligned sales & support

Sales and support are often separated, which can equal communication errors and dissatisfied customers. ProProfs Help Desk pulls in key data from BIGContacts, so your support team knows their history. Support can prioritize tickets for higher-value customers or important prospects. Meanwhile, BIGContacts pulls in support tickets. Your customers will always feel supported and understood with this combination.

Show CRM data in HelpDesk
Show ticket history in CRM
Help sales & support work together
Prioritize tickets for important sales deals

Track Customers, Prospects & Sales Pipeline

Integrated system makes it easy to track critical data & contacts

Powerful CRM makes it easy to track prospects, campaigns, and sales. Help desk software allows your business to speed up issue resolution and offer delightful support experiences. Both allow you to sort and view contacts by pending or upcoming activity, opportunity, last contact, or last communication. Our unified sales, marketing, and support system makes it easy to automate messages, follow-up, tasks, and reminders.

Keep customers & prospects organized
Email drip & CRM in one
Unified sales, marketing & support
Automate tasks & reminders

Get Repeat Sales - Not Just Sales

Close more sales & keep your customers happy

When sales and support are integrated, you can build a loyal customer base that is highly satisfied and also profitable. Customer information can be shared across sales and support, making it easy for reps to deliver outstanding results. When you bridge the gap between sales and support, you pave the way for improved customer experience and lower churn.

All information in one place
Bridge gap between sales & support
Improve customer experience & success
Retain customers & upgrade

Really Know Your Customers

Get a 360-degree view of all customer & sales relationships

Manage your prospect and customer relationships in an integrated platform available on any device. It’s easy to use and perfect for small businesses and start-ups. Keep all your emails in one place and track tasks, opportunities, sales, support tickets, meetings, and notes. View by team, contact, status, or opportunity to quickly identify opportunities and problems. Customize your workflow to fit your individual needs.