BIGContacts is the #1 rated CRM & Email Marketing
Solution for Small Business

  • performance
  • crowd
  • getapp
  • capterra

BIGContacts delivers all the power of the major CRM brands without the complexity and cost. At the heart of our solution is a user-friendly CRM that allows you to stay on top of sales activities. Sort and view sales prospects for instant feedback, and get alerts to make sure nothing slips through the cracks.

Integrated email marketing allows you to send intelligent marketing campaigns to contacts to move them through the sales funnel and close more sales. A help desk integration means customer information can be shared across sales and support, making it easy for reps to deliver outstanding results and delight customers.

BIGContacts makes it simple to grow your small business with the same powerful tools your biggest competitors use at a fraction of the cost. Our awesome support team makes it easy for you to get started and is always there to help.

I hate customer satisfaction. Satisfaction sets a low bar. People should be DELIGHTED when they use BIGContacts.
- Sameer Bhatia, Founder & CEO

When You Build Delightful Software, People Notice

15 million+ users each month
15 million+
users each month
100 year mission
year mission
150+ countries use ProProfs
countries use ProProfs

The History of BIGContacts


BIGContacts was founded in 2006 by Bob Walton. He built it specifically to power sales operations for his financial services company and quickly realized that he had a viable product ready to enter the CRM market. Walton recognized that there were no off-the-shelf CRM software solutions for small business owners. “Too many software programs today feel like they have been developed more from an engineer’s perspective rather than from the end user’s. This creates a real disconnect when it comes to small business owners understanding how to best utilize the software,” said Walton.


Founder and CEO Bob Walton released a book titled “BIG Contacts – How small businesses can harness the power of technology to attract and retain more customers.” The book, available on Amazon and at other booksellers, teaches small business owners how to evaluate customer lifecycle management and utilize CRM technology to get a handle on the entire customer experience.


BIGContacts launched BIGContacts 2.0, offering an entire suite of tools to help small businesses work smarter and get more done. Each feature serves an important role in assisting with client retention and prospect conversions. BIGContacts 2.0 offers group calendar additions and tasks and to-do functionality.


BIGContacts CRM named the #1 Rated CRM & Email Marketing Solution for Small Business by G2 Crowd.


BIGContacts acquired by SureSwift Capital.


ProProfs acquired BIGContacts in November 2020 and proudly gave it a “forever home” as part of the ProProfs family of customer support software and survey tools. The addition of BIGContacts adds tremendous value to the ProProfs customer support software portfolio.

BIGContacts + ProProfs = Delightfully Smart

Software that makes you happy

BIGContacts + ProProfs = Delightfully Smart

At ProProfs, we believe that software should make you happy. We are driven to create delightfully smart software with awesome support so that you can work better, get smarter employees, and create happier customers. ProProfs hosts more than 1,000,000 pages of content in 70+ languages and is a leading platform for online training and assessment with the world's largest library of professional tests & quizzes. ProProfs products include enterprise learning products and customer relationship products such as Help Desk, Live Chat, Knowledge Base, Qualaroo Surveys, and more.

  • Delightful support
  • Global team
  • 100-year mission
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