At BigContacts it has always been our goal to deliver dependable and timely support to our customers. We feel that a great support experience can never be commoditized and we are committed to delivering the best support in our industry and are driven to do more than our peers.
To deliver on a great support experience…We include email support, live chat, and an extensive knowledge base library to all of our free trials and customers. For most of you this is not news. This is not the "new level of support" that we are offering for our web-based CRM software platform. But what we have done is roll out an entirely new support suite to better deliver our support services.
This new support suite includes all of the services that have grown accustomed to and they are delivered in a much easier to use format.
Some new services we've added...In addition to this new, easier to use and more modern interface…We have added:
- User forum
- Support satisfaction surveys
- Integrated knowledge base articles with text, screenshots and videos
- Robust keyword search tool
- The BigContacts website
From virtually any page on the BigContacts website you will find a live chat button that will allow you to start a live chat with one of our agents Monday through Friday 8 AM to 5 PM EST.
- Your BigContacts CRM account
While logged into your BigContacts CRM account, you can select the "support" tab to access our full library of knowledge base articles, the user forum or start a live chat.
- Your Email
You may have a quick question for us about your account and you are not in front of a computer or log into your account. From any Internet connection (including your mobile phone) simply email us at firstname.lastname@example.org and this will instantly create a ticket for you. This ticket will be assigned to a support associate and responded to as soon as possible.
Attention: Registered Support Users...
If you are already a registered user in our old system...we will be sending you an email invitation to establish a password on the new support system.
Some good news for Internet explorer users…
Our new support tab in your BigContacts CRM account is now also fully encrypted just as your BigContacts account has always been. You will no longer see a pop-up asking you if you wish to open the support tab. Simply click on the tab and start searching for your support answers.