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Clients say it Best...

I purchased your program last month. I have to take the time to write and let you know what an amazing job you have done in putting this program together.

Every day I laugh thinking... this is beautiful...why didn't I do this sooner! It has inspired me to work harder, do a better job of managing my clients, and in finding new business. I look forward to opening this program each day.

So a BIG THANK YOU TO BIGCONTACTS for a job well done!!! Please pass this along to all that have put their hard work into developing this program.

Michael S.
 
Los Angeles, CA
Insurance, Financial Planning
The support at BigContacts is far superior to any other web service I have used, including SalesForce.com. Not only are they friendly and professional, their response time has been amazing.

Ray T.
Vancouver, BC
Business Consultant

  Overall, Big Contacts is the best solution I have found in many years. You can use it at a basic level or enhanced to meet your needs. Beginning users need not fear - it will be surprisingly easy to use. Advanced users can feel comfortable that it can meet your comprehensive requirements. The value in this product is excellent.

Lisa M.
Chandler, AZ
Accounting-Business Consultant

Big Contacts has made us better. I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM...

Daniel M.
Salt Lake City, UT
Mortgage Broker

We love Big Contacts. Easy to use, economical and provides everything we need to schedule follow-ups and communicate with customers. Auto-pilot campaigns allow us to stay in touch with clients behind the scenes, and email templates provide me with a way to ensure my sales people are sending effective and professional communication in an incredibly time-efficient fashion. Before finding Big Contacts, we looked at virtually every contact management system we could find and had just about given up because we didn't like any of them. Our IT dept was going to have to build one in-house. Big Contacts is what we'd have built if we'd done it ourselves, only much better

Brian G.
San Diego, CA
Sports Coaching Services
Read More... 

BigContacts Product News

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A new level of support for web-based CRM

  
  
  
  
  
  
At BigContacts it has always been our goal to deliver dependable and timely support to our customers.  We feel that a great support experience can never be commoditized and we are committed to delivering the best support in our industry and are driven to do more than our peers.

To deliver on a great support experience… We include email support, live chat, and an extensive knowledge base library to all of our free trials and customers. For most of you this is not news. This is not the "new level of support" that we are offering for our web-based CRM software platform. But what we have done is roll out an entirely new support suite to better deliver our support services.

This new support suite includes all of the services that have grown accustomed to and they are delivered in a much easier to use format.

Some new services we've added...


In addition to this new, easier to use and more modern interface… We have added:
    • User forum

    • Support satisfaction surveys

    • Integrated knowledge base articles with text, screenshots and videos

    • Robust keyword search tool

3 ways to access the BigContacts support suite…

 

  1. The BigContacts website
    From virtually any page on the BigContacts website you will find a live chat button that will allow you to start a live chat with one of our agents Monday through Friday 8 AM to 5 PM EST.

    BigContacts Support

  2. Your BigContacts CRM account
    While logged into your BigContacts CRM account, you can select the "support" tab to access our full library of knowledge base articles, the user forum or start a live chat.


    BigContacts Support

  3. Your Email
    You may have a quick question for us about your account and you are not in front of a computer or log into your account. From any Internet connection (including your mobile phone) simply email us at support@bigcontacts.com and this will instantly create a ticket for you. This ticket will be assigned to a support associate and responded to as soon as possible.


    BigContacts Support


Attention: Registered Support Users...

If you are already a registered user in our old system...we will be sending you an email invitation to establish a password on the new support system.

Some good news for Internet explorer users…

Our new support tab in your BigContacts CRM account is now also fully encrypted just as your BigContacts account has always been. You will no longer see a pop-up asking you if you wish to open the support tab. Simply click on the tab and start searching for your support answers.

Comments

Actually found the new UI before this announcement. It looks great, I like the layout, and I especially like the "Community Help" section - looks like that could be a great first step to Users sharing their BC expertise with each other. 
 
I invite everyone to frequent that section, I FOR SURE need your help as users - I want to see some of your BC setups, see how you have customized, steal your great ideas!! 
 
Thanks Jonathon (support), Matthew (sales), Bob (!) and the rest of the BC team.
Posted @ Wednesday, January 11, 2012 3:43 PM by Doc Morris
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