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We love Big Contacts. Easy to use, economical and provides everything we need to schedule follow-ups and communicate with customers. Auto-pilot campaigns allow us to stay in touch with clients behind the scenes, and email templates provide me with a way to ensure my sales people are sending effective and professional communication in an incredibly time-efficient fashion. Before finding Big Contacts, we looked at virtually every contact management system we could find and had just about given up because we didn't like any of them. Our IT dept was going to have to build one in-house. Big Contacts is what we'd have built if we'd done it ourselves, only much better

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San Diego, CA
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ANOTHER Email enhancement for BigContacts

Posted on Thu, Aug 05, 2010 @ 01:27 PM
  
  
  
  
  
  
Add to delicious  delicious  
  
  

We recently added a "Reply" feature within the email correspondance folder of each contact record.  In addition to "Reply, we have decided to add a "Re-send" Feature.

Often times we hear that one of our subscribers has sent an email to a contact only to find that the contact didn't read it, or accidently deleted, etc.  There is often a need to "Re-send" that email.

Now, from within the same email correspondance folder you can do just that. 

To summarize, the two new email features work as follows:

  • Emails that are RECEIVED from a contact now have a "Reply" Link next to each email.
  • Emails that have been SENT to a contact from the contact record now have a "Re-send" link next to each email.

 

Email "Reply" & "Re-send"

We hope that these enhancements prove to be very helpful for you in your day-to-day communication with clients and prospects.

Stay Tuned:  Our next blog post will be out shortly... We are adding several custom date ranges to our Advanced Search Module.

Please feel free to comment here or send us an email at support@bigcontacts.com with any questions you may have on this article or any other aspect of BigContacts.

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Comments

YEAH! I'm glad you added these features as it will be much easier to respond now and have records in our system. Thanks.
Posted @ Thursday, August 05, 2010 2:02 PM by Alison Udall
Great update...we will be using that for sure!
Posted @ Thursday, August 05, 2010 5:27 PM by Wayne Law
I would like to see a "forward" option as well, or some other quick way to send a previously sent email to a new contact that I've made. I don't like having to create a list of 1 just to send an email to a new contact!
Posted @ Sunday, September 12, 2010 11:56 PM by Shawn Young
Shawn, 
 
Thank you for the feedback. We actually offer an "Email Template" feature that may work best for you in this case.  
 
If you have an email that you envision using multiple times, it really works best to go into the "admin" section of your system and select the "email templates" tab. In here you can create as many email templates as you need.  
 
The next time you load a new contact and want to send that introductory email- simply click to send an email and then in the upper right hand section of the email window, you will see a link to "Email templates". Click on this link and select the template you need and press send. 
 
I hope this helps. Please let me know if you have any other questions I can answer for you.
Posted @ Monday, September 13, 2010 8:30 AM by Bob Walton
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