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Clients say it Best...

I purchased your program last month. I have to take the time to write and let you know what an amazing job you have done in putting this program together.

Every day I laugh thinking... this is beautiful...why didn't I do this sooner! It has inspired me to work harder, do a better job of managing my clients, and in finding new business. I look forward to opening this program each day.

So a BIG THANK YOU TO BIGCONTACTS for a job well done!!! Please pass this along to all that have put their hard work into developing this program.

Michael S.
 
Los Angeles, CA
Insurance, Financial Planning
The support at BigContacts is far superior to any other web service I have used, including SalesForce.com. Not only are they friendly and professional, their response time has been amazing.

Ray T.
Vancouver, BC
Business Consultant

  Overall, Big Contacts is the best solution I have found in many years. You can use it at a basic level or enhanced to meet your needs. Beginning users need not fear - it will be surprisingly easy to use. Advanced users can feel comfortable that it can meet your comprehensive requirements. The value in this product is excellent.

Lisa M.
Chandler, AZ
Accounting-Business Consultant

Big Contacts has made us better. I have been a user of Big Contacts coming up on two years (July 2008). And though it took real effort for me to break-away from a stand alone version of ACT, I'm glad I've made the move to a web-based CRM...

Daniel M.
Salt Lake City, UT
Mortgage Broker

We love Big Contacts. Easy to use, economical and provides everything we need to schedule follow-ups and communicate with customers. Auto-pilot campaigns allow us to stay in touch with clients behind the scenes, and email templates provide me with a way to ensure my sales people are sending effective and professional communication in an incredibly time-efficient fashion. Before finding Big Contacts, we looked at virtually every contact management system we could find and had just about given up because we didn't like any of them. Our IT dept was going to have to build one in-house. Big Contacts is what we'd have built if we'd done it ourselves, only much better

Brian G.
San Diego, CA
Sports Coaching Services
Read More... 

BigContacts Product News

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NEW CRM Mobile Edition works on ANY SmartPhone or Tablet

  
  
  
  
  
  

BigContacts Mobile Edition


BigContacts has just released our new Mobile Edition.  The BigContacts Mobile Edition is available on BigContacts 2.0 - our latest generation of web based CRM software. If you don't already have BigContacts 2.0 you can CLICK HERE to view a quick tour of our newest platform.

We had three primary objectives when we set out to build this latest addition to the BigContacts suite of Contact Management/ CRM software tools.

  1. To build a mobile platform that would give our customers access to your important contact information from on any smartphone or tablet. The BigContacts Mobile Edition automatically adjusts the resolution to perfectly fit any smartphone or tablet screen size. (No more issue with trying to get an iPhone app to work on iPad for example). Resolution and fit is perfect every time!

  2. To build mobile platform that would give all customers instant access to all feature enhancements as we continue to develop this platform. No more releasing updates for the iPhone, then Android, then Blackberry etc. AND no longer any need to "download" the latest app.  All enhancements are immediately available to all users… regardless of the smart phone or tablet that you use.

  3. To build a mobile platform that delivers more functionality and would allow you to manage more contacts than what you find in a typical "app".

With the BigContacts Mobile Edition you have access to the four primary pillars of a contact management/CRM system.  The BigContacts mobile edition gives you access to the following functionality...right in the palm of your hand.

  1. Add, Edit, View important information about ANY of your Contacts.  No matter how big your contact database might be, the Mobile Edition handles the load and can quickly deliver just the information you need - when you need it.

  2. Add, Edit, View your meetings with direct access to your entire Calendar.

  3. Add, Edit, View your Task list. You can work and close your tasks directly from your smart phone or tablet.

  4. Add, Edit or View your Sales opportunities. Manage your entire sales pipeline while out of the office and don't let another Customer relationship or Prospect slip through the cracks again!

 ______________________________________________________________________________

Access the Mobile Edition from your Mobile device at: https://mobile.bigcontacts.com/

  • Enter your current BigContacts username (your email address)

  • Enter your current BigContacts password

_____________________________________________________________________________________________________


CLICK HERE
for a video overview of each section of the new Mobile Edition.

Below are a few screenshots of the NEW Mobile Edition on a SmartPhone.

Simple navigation Menu

Quickly navigate anywhere in the
system with just 2 steps. Open
the menu and select a tab.

Manage Contact records

Instant access to all meetings, tasks,
opportunities and contact history.
Right in the palm of your hand!

 BigContacts Mobile Edition - Navigation Menu

 BigContacts Mobile Edition - Contact Record

View Contact History

Instant access to Contact history.
You will always know the latest
about Customers and Prospects.

Manage Contact Activity

Manage Contacts as if you were
sitting right in your office with an
easy-to-use "actions" menu.

BigContacts Mobile Edtion - Contact record
 
BigContacts Mobile Edition - Actions Menu

Month View of the Calendar

One click access to and view of the
calendar. Locate a meeting and click
to view and/edit meeting details.

Day View of the Calendar

One click access to and view of the
calendar. Locate a meeting and click
to view and/edit meeting details.

BigContacts Mobile Edition - Month Calendar  BigContacts Mobile Edition - Day Calendar

View your Tasks

Track all your tasks to ensure that
nothing falls through the cracks
while out of the office.

Manage your Opportunities

Keep track of potential sales for
your Customers and Prospects
while out of the office.

BigContacts Mobile Edition - Task List  BigContacts Mobile edition - Opportunities

Haven't tried BigContacts yet?

If you have not given BigContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you to work smarter and do more using our innovative web-based CRM software.

Start a Free Trial of BigContacts

 

While you are on your free trial you can also sign up for any one of a number of free live webinars where we can  give you a quick tour of the system and show you how to get off to a quick and successful start with BigContacts.

Already a BigContacts customer?

If you are already a subscriber on one of our legacy systems "BigContacts 1.0" or "BigContacts FP" you can now upgrade to the new system "BigContacts 2.0"!!

 

CLICK HERE for a Quick Tour of the new system and to read more about the key features available to you through our Web Based CRM software.

 

CLICK HERE to learn more about the process for upgrading your existing account. On this page you can get answers to all of your questions, watch a five minute quick tour video on the new system and even start a live chat with one of our advisers if you have any questions. Please let us know how we can assist you with your upgrade to the new system.

 


At any time before, during or after your upgrade to BigContacts 2.0 we want you to know that our staff of experienced advisers are ready to assist you on any step along the way.  They are here to make this transition as smooth as possible for you.

 

To further help in this transition, we offer multiple live webinars every week that you can access directly from your new BigContacts CRM system – BigContacts 2.0. In here, you can schedule a date and time to attend any one of the number of live webinars where we will show you how to get off to a fast and successful start with this great new tool.

Now search your CRM database for keywords

  
  
  
  
  
  

Searching your CRM database can become a challenge as your list of prospects and customers grows.

BigContacts offers a number of robust search features to allow you to easily find various groups/segments of your contacts. We offer anything from a quick search using a first name, last name, company name or a more advanced search using our "advanced search" reports - where you can select all the fields that you want to include in your report and choose the various filters that you want to use to narrow down and find the exact target list that you are looking for.

Sometimes searching by a tag, contact type or various groups or categories is not quite enough. You may need to search the entire database to find contacts that are associated with certain keywords that have been entered in their history over time.

BigContacts has a quick and flexible way for you to locate a particular person or company.  Along the top blue navigation bar you will see a white oval shaped area with an orange magnifying glass icon.  This is where you can search for a contact in a variety of ways.

Search by Keyword

We have just added the ability to search your entire "contact history" folder for any notes, meetings, tasks, etc. that you have entered that contain certain keywords.  This keyword search function could also help you to locate a contact even if you don't remember their name, but you'd like to locate them by finding a keyword within the Activity/ History of their contact record.

CRM   search by keyword

Example:  You know you made a note last week about speaking with a few people about "form xyz-123".  You cannot remember their names, but you know you placed a note into their history regarding this form.

  1. First click on the radio button for "By Keyword"

  2. Place your cursor into the search box and begin typing "xyz-123".
    (No need to press 'Enter')

  3. The contacts will come up showing you the contact name and the activity associated with the keyword.

  4. Click on the contact whose record you'd like to pull up.  Notice the activity/history item is highlighted in orange so you can easily find it.

LEARN MORE:  Watch this brief video below that will show you the various ways you can search using the search field shown in the screenshot above.

 

 

Haven't tried BigContacts yet?

If you have not given BigContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you to work smarter and do more using our innovative web-based CRM software.

Start a Free Trial of BigContacts

 

While you are on your free trial you can also sign up for any one of a number of free live webinars where we can  give you a quick tour of the system and show you how to get off to a quick and successful start with BigContacts.

Already a BigContacts customer?

If you are already a subscriber on one of our legacy systems "BigContacts 1.0" or "BigContacts FP" you can now upgrade to the new system "BigContacts 2.0"!!

 

CLICK HERE for a Quick Tour of the new system and to read more about the key features available to you through our Web Based CRM software.

 

CLICK HERE to learn more about the process for upgrading your existing account. On this page you can get answers to all of your questions, watch a five minute quick tour video on the new system and even start a live chat with one of our advisers if you have any questions. Please let us know how we can assist you with your upgrade to the new system.

 


At any time before, during or after your upgrade to BigContacts 2.0 we want you to know that our staff of experienced advisers are ready to assist you on any step along the way.  They are here to make this transition as smooth as possible for you.

 

To further help in this transition, we offer multiple live webinars every week that you can access directly from your new BigContacts CRM system – BigContacts 2.0. In here, you can schedule a date and time to attend any one of the number of live webinars where we will show you how to get off to a fast and successful start with this great new tool.

Optimizing Web-based CRM for mobile access

  
  
  
  
  
  

Over the past 6 years, BigContacts has had the opportunity to assist several thousand small businesses in implementing CRM software and we have received an incredible amount of feedback from real users in the process.  We studied all this input and decided to invest the last 18 months of our lives building our next generation web based CRM software.

Thanks to the invaluable insights of everyday users, we’re confident that this new platform will become the web based CRM Software of choice for small businesses.

In June of this year we released this next generation web based CRM platform - Bigcontacts 2.0.

BigContacts 2.0 not only offers a modern and more streamlined CRM platform today, it will allow us to innovate at a more rapid pace to ensure that we are able to quickly deliver even better and more effective tools for our customers in the future.

Its no secret that mobile usage as a percentage of global internet traffic continues on a steady climb.

May 2013 - 15%
May 2012 - 10%
May 2011 -   6%

As this trend continues we will continue to focus a portion of our efforts on developing/improving the "mobile experience" with BigContacts.

Just released

A subset of this mobile traffic growth is with tablets. Overall tablet usage has doubled in the last year from 5.95% in Q1 2012 to 10.58% in Q1 2013. As an enhancement to our overall mobile offering we are also addressing this growing segment of the market. Tablets are becoming more and more prevalent and we want to make sure that our new web-based CRM platform is fully optimize for this growing segment – tablets.

You can now access 100% of the features and functionality of your BigContacts account through your tablet. You have the full power and capability of BigContacts anywhere you go.  If you have a tablet, we encourgae you to access your BigContacts account the next time your are out of your office and let us know what you think.

 

BigContacts on iPad

 

Coming soon

NEW Mobile Edition

We are currently working on a NEW "Mobile Edition" for BigContacts. The new Mobile Edition will work on ANY mobile device.  This new edition will soon be available (November 2013) and and will be included at NO additional cost to you.


BigContacts on iPhone

From the Mobile Edition, you will be able to access your contacts, calendar, tasks, and opportunities from any web enabled smart phone or tablet.  Stay tuned for more information when we release this great new addition to our "mobile suite".


Haven't tried BigContacts yet?

If you have not given BigContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you to work smarter and do more using our innovative web-based CRM software.

Start a Free Trial of BigContacts

 

While you are on your free trial you can also sign up for any one of a number of free live webinars where we can  give you a quick tour of the system and show you how to get off to a quick and successful start with BigContacts.

 

Already a BigContacts customer?

If you are already a subscriber on one of our legacy systems "BigContacts 1.0" or "BigContacts FP" you can now upgrade to the new system "BigContacts 2.0"!!

 

CLICK HERE to learn more about the new system and the process for upgrading your existing account. On this page you can get answers to all of your questions, watch a five minute quick tour video on the new system and even start a live chat with one of our advisors if you have any questions. Please let us know how we can assist you with your upgrade to the new system.


At any time before, during or after your upgrade to BigContacts 2.0 we want you to know that our staff of experienced advisors are ready to assist you on any step along the way.  They are here to make this transition as smooth as possible for you.

 

To further help in this transition, we offer multiple live webinars every week that you can access directly from your new BigContacts CRM system – BigContacts 2.0. In here, you can schedule a date and time to attend any one of the number of live webinars where we will show you how to get off to a fast and successful start with this great new tool.

CRM with an Email Inbox inside each Contact record

  
  
  
  
  
  

At BigContacts, it's our mission to constantly innovate and develop simple and affordable tools that will help businesses get organized, increase sales and improve customer retention.  Today I wanted to briefly highlight one of the many new enhancements that you will see added to our new platform "BigContacts 2.0" this year.

 

You may already know that BigContacts offers a number of great email tools to help you more effectively communicate with your prospects and customers. For years we have offered our customers the ability to automatically capture and store all email communication inside each and every one of their contact records through our "email dropbox" feature. (our email dropbox feature works with any email service that you may use) For many of our customers this has eliminated the need to constantly search their general email inbox to find important communication that has transpired with their contacts. Instead of searching in vain through their inboxes that are cluttered with all sorts of emails, they can go directly to a given contact record to see all of the notes, history and email communication (including email attachments) that pertain directly to that individual.

 

So what's new?

Our web-based CRM software now includes an "email inbox" right inside each and every one of your contact records.  While working in any contact record you can not only review all of the email communication (as described above) you can now "reply", "reply all", or "forward" any email message right from the contact record! 

 

Having this "email inbox" inside the contact record will save you countless hours as you manage your various prospect and customer relationships. Next to each email in the "contact history" folder you will see an email icon. Simply click on the icon and you can reply or forward this email without leaving your BigContacts CRM system.

Contact Dashboard View

The screenshot below will give you some perspective on where you can locate your emails as well as other history when viewing a contact record from the "contact dashboard"


BigContacts - Contact Dashboard view 

Contact History Folder

This screenshot is a more detailed view of the "contact history" folder and will show you specifically what the "email inbox" feature looks like when clicking directly on the email icon.


Reply - forward emails from your CRM software

 

These great productivity tools - the new "email inbox" feature (along with our "email dropbox" feature) are considered standard features within the BigContacts CRM software and are included at no additional charge.

Haven't tried BigContacts yet?

If you have not given BigContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you to work smarter and do more using our innovative web-based CRM software.

Start a Free Trial of BigContacts

 

While you are on your free trial you can also sign up for any one of a number of free live webinars where we can  give you a quick tour of the system and show you how to get off to a quick and successful start with BigContacts.

 

Already a BigContacts customer?

If you are already a subscriber on one of our legacy systems "BigContacts 1.0" or "BigContacts FP" you can now upgrade to the new system "BigContacts 2.0"!!

 

CLICK HERE to learn more about the new system and the process for upgrading your existing account. On this page you can get answers to all of your questions, watch a five minute quick tour video on the new system and even start a live chat with one of our advisors if you have any questions. Please let us know how we can assist you with your upgrade to the new system.


At any time before, during or after your upgrade to BigContacts 2.0 we want you to know that our staff of experienced advisors are ready to assist you on any step along the way.  They are here to make this transition as smooth as possible for you.

 

To further help in this transition, we offer multiple live webinars every week that you can access directly from your new BigContacts CRM system – BigContacts 2.0. In here, you can schedule a date and time to attend any one of the number of live webinars where we will show you how to get off to a fast and successful start with this great new tool.

BigContacts & ActiveCampaign partner to integrate CRM & Email Marketing

  
  
  
  
  
  

BigContacts has partnered with ActiveCampaign, an email marketing & marketing automation company. ActiveCampaign is trusted by over 100,000 small businesses to deliver marketing results every day.

This partnership has allowed us to create the industry's BEST integration between CRM & Email Marketing / Marketing Automation Software. You have to see it for yourself to believe how much this will help you in your marketing and customer retention efforts.

Integration Overview

Watch this brief video and get an overview of the key benefits of the integration we have created between ActiveCampaign and BigContacts.

View Marketing Results directly from a contact record

CRM with email marketing 

One-click access to ALL of your Marketing Tools

Marketing tab

 

Powerful Email Marketing Tools


Design beautiful emails with ease

A drag & drop email designer allows anyone to easily add their own content and create their own design without ever having to open a code editor. Adding new content is just a click away. We also connect with all the services you love to use like YouTube, Vimeo, Shopify or even an RSS feed to engage with your contacts in new and exciting ways.


Build Custom Webforms and Landing Pages

Generate custom subscription forms for your web site has never been easier. Build your form and have a generated form embedded into any page of your web site by copy and paste. Set the URL's for redirection including success URL, error URL, awaiting opt-in URL and more. The generated subscription form code is basic HTML that can be embedded into any type of web site.

Facebook Integration

Embedding a subscription form on your facebook fan page has never been easier.  Its so simple with just a few clicks.

Social Media

When you include a web version link within your campaign your contacts will see a web version of the email with a small bar that has social sharing options. Enable Social Submit Links option within your email and your contacts can share the web version link of the email with their friends from their email client.  


Real-time email testing for all major email clients

One of the major challenges of designing attractive and functional templates for email marketing is ensuring that your templates will display correctly in a variety of email clients.

real time email testing

Many people remain unaware that Microsoft Outlook, for example, renders HTML email very differently from Gmail, Yahoo, or Hotmail's web mail services. If you begin to look at the way email documents are rendered in Apple's mail program or Outlook, you find still more differences. Until now there has been no quick, efficient way to ensure that your design will maintain the desired look and feel across a wide range of email readers.

ActiveCampaign shows you a visual preview of your message in all of the major email clients, including:

  • Outlook 2003, 2007 , 2013

  • Gmail

  • Outlook.com

  • Yahoo Mail

  • Apple Mail

  • iPhone

  • iPad

 

Sales & Marketing Automation

Automated auto responders are easy to setup with ActvieCampaign.  Set up any number of email messages to be sent either immediately after a new user subscribes to your mailing list, or after any period of time has passed. This enables you to create entire sequences of email messages that run completely on autopilot.

 

Detailed Reporting & Analytics

Social Activity Stream

See campaign interactions and social activities in real time right on your dashboard. Instantly view mentions on Twitter, Facebook status updates and campaign interactions (such as subscribe, clicks and opens) as they occur.

Contacts GEO Location

Get location data of your individual contacts and view their home location and travel history. Use this information to optimize & segment your lists for better campaign performance.

Read/Open Tracking

Find out how many contacts are opening your email campaign. You can even view which individual contacts viewed the campaign, how many times they opened it, and the date/time that they viewed your campaign.

Link Tracking

Link tracking lets you know who clicks on each link, how many times they clicked, and on what date/time.

Bounces

View a list of contacts who resulted in a bounced email. You can view the type of bounce (soft/hard) along with the bounce reason that was returned.

Email Client Reports

We automatically track the email clients your contacts are using. You will be able to view the top email clients for a list and/or a specific campaign.

Trend Reporting

With our opens by time/day trend report you can see what time of the day receives the most opens. You can look across all your lists, for a specific list, or a specific campaign.

You can also see what day of the week achieves the highest opens. By using this data you can find out the optimal day of the week and time of the day to send future campaigns.

Unsubscribes

View who unsubscribed from a specific campaign along with the reason they unsubscribed (if they entered a reason)

 

Haven't tried BigContacts yet?

If you have not given BigContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you to work smarter and do more using our innovative web-based CRM software.

Start a Free Trial of BigContacts

 

While you are on your free trial you can also sign up for any one of a number of free live webinars where we can  give you a quick tour of the system and show you how to get off to a quick and successful start with BigContacts.

 

Already a BigContacts customer?

If you are already a subscriber on one of our legacy systems "BigContacts 1.0" or "BigContacts FP" you can now upgrade to the new system "BigContacts 2.0"!!

 

CLICK HERE to learn more about the new system and the process for upgrading your existing account. On this page you can get answers to all of your questions, watch a five minute quick tour video on the new system and even start a live chat with one of our advisors if you have any questions. Please let us know how we can assist you with your upgrade to the new system.


At any time before, during or after your upgrade to BigContacts 2.0 we want you to know that our staff of experienced advisors are ready to assist you on any step along the way.  They are here to make this transition as smooth as possible for you.

 

To further help in this transition, we offer multiple live webinars every week that you can access directly from your new BigContacts CRM system – BigContacts 2.0. In here, you can schedule a date and time to attend any one of the number of live webinars where we will show you how to get off to a fast and successful start with this great new tool.

How to "hide" or "require" contact record fields in your CRM system

  
  
  
  
  
  

Our customers often ask us how they can:

  1. ensure better, more consistent data entry into their CRM system
  2. reduce the "clutter" of fields that they do not use when adding a new or editing an existing contact record

At BigContacts, there are two things that we always try to do:

  1. listen to what our customers really need
  2. keep things very simple when adding enhancements to our CRM system

 

So we listened and added two simple, yet effective, features that will help you better manage the data fields that you see and use when managing your contact records.

 

Under the "Admin" tab of your BigContacts CRM account you can now further customize your account with the addition of these new tabs that are described below.

 

Manage contact fields in your CRM system

Required Fields

Every business has a certain set of information/data about your prospects and customers that is important to collect. The challenge with a team is to ensure that everyone is consistent in gathering and entering this important data. The required fields tab now gives the administrator complete flexibility to determine which fields need to be entered every time a new contact is entered in the system or even when an existing contact is being edited/updated.

 

Under this tab you can simply select the fields that you want to require and press save and this now instantly becomes something that every user on your team is required to enter when  adding or editing a contact in your BigContacts CRM system.

Hidden Fields

On the other end of the spectrum, there are likely a number of fields in your BigContacts CRM system that you simply do not use. We now give you the ability to hide any one of these contact fields in your account. This new feature allows you to create a very clean and streamlined view so that your users can focus on the important fields that must be completed to ensure that you have gathered the right information about your prospects and customers.

 

Haven't tried BigContacts yet?

If you have not given BigContacts a try at this point, I encourage you to start a free trial and let us show you how we can help you to work smarter and do more using our innovative web-based CRM software.

Start a Free Trial of BigContacts

 

While you are on your free trial you can also sign up for any one of a number of free live webinars where we can  give you a quick tour of the system and show you how to get off to a quick and successful start with BigContacts.

 

Already a BigContacts customer?

If you are already a subscriber on one of our legacy systems "BigContacts 1.0" or "BigContacts FP" you can now upgrade to the new system "BigContacts 2.0"!!

 

CLICK HERE to learn more about the new system and the process for upgrading your existing account. On this page you can get answers to all of your questions, watch a five minute quick tour video on the new system and even start a live chat with one of our advisors if you have any questions. Please let us know how we can assist you with your upgrade to the new system.


At any time before, during or after your upgrade to BigContacts 2.0 we want you to know that our staff of experienced advisors are ready to assist you on any step along the way.  They are here to make this transition as smooth as possible for you.

 

To further help in this transition, we offer multiple live webinars every week that you can access directly from your new BigContacts CRM system – BigContacts 2.0. In here, you can schedule a date and time to attend any one of the number of live webinars where we will show you how to get off to a fast and successful start with this great new tool.

Raising the bar for CRM Customer Support

  
  
  
  
  
  
BigContacts Customer Support Team


We are constantly working on ways to make BigContacts one of the easiest to use web-based CRM software platforms on the market. At the same time we are always looking at how we can improve the level of support that we deliver to our Customers.

As you may know, we already offer a number of CRM Customer Support tools designed to create the best user experience possible. As a BigContacts customer you have full access to these CRM support resources:

  1. The BigContacts CRM Support library that is available to you 24 hours a day seven days a week and is full of helpful articles and videos that will show you how to use any aspect of the system.

  2. Our QuickStart guide will show you everything you need to setup your account and get off to a successful start with BigContacts.

    BigContacts 1.0 QuickStart guide

    BigContacts 2.0 QuickStart guide

  3. Email support backed by a very experienced staff of our CRM Customer Support Associates

  4. Live chat – available Monday – Friday, 8 AM – 5 PM EST… giving you instant access to the information you are looking for.

 

New Customer Support Resources

We have recently added some Customer Support Resources that we think will raise the bar for CRM software. 


1)  "Live Training" Tab

In addition to the resources that are mentioned above we have just added a new tab in our latest version of software labeled "live training". Clicking this tab gives you access to register for live webinars that we host multiple times each week.  These webinars  are designed specifically to show you the best practices for getting started with BigContacts and realizing its full potential in your business.

These new live webinars are a great resource whether you are new to BigContacts oran existing customer and have just migrated from BigContacts 1.0 to BigContacts 2.0. We want you to know that we are here to help make your introduction and/or transition BigContacts as smooth and easy as possible.

 

Live Training Tab

 

2) "Need Help" Tab

In addition to our standard "support" tab that we have always had our CRM system, we had added a new "help" tab that offers even more support resources.

 

Need Help Tab

When you click on this tab it will open up a window. In this window you will see a handful of items that you can click directly on click on and the system will literally walk you through step-by-step how to do something. You will also notice at the top of this pop-up that you can search for any topic. As you search, the system will begin filtering and looking for any article or video that we may have that will best answer your question.

 

Need Help Tab   Search

 

We encourage you to give these new resources a try and let us know what you think! It's the feedback from our customers that will help us to continue improving what we can offer you.

BigContacts announces a new CRM Reseller Program

  
  
  
  
  
  

teamwork

 

BigContacts announced a new CRM reseller program as a part of a continuous effort to provide small businesses with an all-encompassing software solution for business development, prospect management and client retention.

BigContacts is actively recruiting value-added resellers, distributors and system integrators. Our new reseller program is comprised of successful organizations that market, resell and implement BigContacts CRM system worldwide, offering an extremely competitive reseller margin of 33% and industry leading reseller support services.

For the past six years all of our new business has come directly through a single distribution channel – our website. With the recent release of our next-generation platform, ‘BigContacts 2.0,’ we are now expanding our distribution channels and are excited about the early success we have already had with our CRM reseller program.  This program not only gives us the ability to expand our reach, it also gives a variety of resellers the opportunity to offer their customers a great business tool and generate an attractive recurring revenue stream in the process.

BigContacts CRM reseller program is providing one of the highest margins in the industry, offering 33% of the total recurring subscription revenue for the life of the account. There are extra opportunities to sell add-on services to customers including consulting, implementation, training and support. Additionally, white labeling flexibility is available for resellers, with the option to choose the BigContacts brand or a personal brand and logo.

To learn more about the BigContacts CRM software reseller program visit http://www.bigcontacts.com/crm-resellers-overview/

 

If you are not completely familiar with BigContacts; we are a software company that was founded in 2006 with a singular focus on delivering cost-effective and user-friendly CRM Software to help small businesses manage their prospect and customer relationships. BigContacts is now a leading web based CRM (Customer Relationship Management) software solution designed for small businesses that have outgrown basic solutions like Outlook, Excel or ACT but don't want the cost and complexity of CRM solutions like Salesforce.

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Your CRM Bill of Rights

  
  
  
  
  
  

CRM Bill of Rights

 

As we are close to celebrating our National Independence Day, we thought it would be appropriate to share with you what we consider to be your "CRM Bill of Rights".

 

At BigContacts we believe that as a customer you are entitled to the following from your CRM provider. What you will see listed below are what we consider to be your rights as a CRM consumer and what we are doing on a day-today basis to deliver each of these to you.

 

I.  No "nickel and diming" - A good CRM system should include all core features and modules for ONE affordable price.

BigContacts includes all of our core functionality and modules (including mobile access) for a single, very affordable price. 

 

II.  No Consultant required - Your CRM system should be so easy to use that you can set up your account and get started without having to hire a consultant or suffering through a lengthy manual/user guide.

 

BigContacts is so easy to use that you can fully customize your account is started using your new account within one hour.

 

III. Deliver great Support  - It's amazing the level of support that software companies can deliver today even for a low subscription price.  Your CRM provider should offer a complete library of articles and videos that are available to you 24 hours a day seven days a week.  In addition, it should be easy to send an email or chat with a support representative for those questions and issues that you cannot answer through an article or video

 

BigContacts provides a full suite of support services that are included as part of your subscription. – including email support so that you can submit you were request at any time of the day and we will respond to you as soon as possible.  We also have live chat operators standing by and ready to assist you Monday through Friday 8 AM to 5 PM EST.

In addition, we have developed a complete library of articles and videos as well as a very helpful user guide. 


IV.  No Restrictions - All too often we find that a CRM system will initially look good from a price standpoint, but when you take a closer look at the restrictions in terms of contacts and storage etc.…we find that costs can escalate very quickly if you are using the system to its full potential.

 

BigContacts includes an unlimited number of contacts and file storage with all of our plans.

 

V.  Provide Real-time access from anywhere - A good web-based CRM system should give you real-time access (no sycning should be required) to your data from any PC, Mac, tablet or mobile device at no additional charge.

 

BigContacts accounts all provide real-time access to your data from any PC, Mac, tablet or mobile device. We have actually just finished the front-end work on a new "Mobile Edition" of BigContacts. We are very excited about this and will be soon releasing information on this new Mobile Edition that will also be included at no additional charge.

 

VI.  Organize ALL Emails - Email is such an important element of communication today that your CRM software should have the capability to capture and store all email communication between you and your contacts. You should be able to see all your inbound and outbound email communication for a given contact within their contact record.

 

BigContacts offers a powerful tool that we call our "email box" that allows you to automatically capture incoming emails and store them to the appropriate contact records.  The system will automatically sort incoming emails and store them in the appropriate contact record.  Also, any emails that you send from any email program… including your mobile phone… You can use your special email dropbox address to automatically capture and store your sent emails as well.

 

VII. Make Marketing easy - Your CRM provider should give you the tools to automatically capture leads from your website. In addition, there should be an easy way to automate emails that can then be sent to these leads.

 

BigContacts offers a full suite of marketing tools – including our "webform" feature that allows you to automatically capture leads from your website or from any webform. We also offer an email "drip" marketing module that we call "Autopilot" that is included as part of your subscription - no additional charge. Finally, we offer integration with an email marketing company and are currently working to enhance what we offer in the area of email marketing and marketing automation.

 

It is our goal to ensure that you realize all the value/benefits that you can as a CRM customer. It is our mission to help you every day in your business to "Get Organized", "Work Smarter", and "Do More".

Announcing the Next Generation of Web Based CRM Software

  
  
  
  
  
  

BigContacts has just launched our next generation CRM Software - BigContacts 2.0. Over the past 6 years, BigContacts has had the opportunity to assist several small businesses in implementing CRM software and we have received an incredible amount of feedback from real users in the process. We studied all this input and decided to invest the last 18 months of our lives building our next generation web based CRM software.  

 

Thanks to the invaluable insights of everyday users, we’re confident that this new platform will become THE web based CRM Software of choice for small businesses.”  

 

BigContacts    

 

This new platform offers an entire suite of tools to help small businesses work smarter and get more done… all without hiring more people. Each feature serves an important role in assisting small businesses to improve client retention and increase prospect conversion.  Of the many features offered within the new BigContacts 2.0, highlighted today are the redesigned contact dashboard and email functionality.  

 

Take a Quick Tour of BigContacts 2.0

Watch this brief 5 minute video and get a quick tour of our next generation CRM Software.

 

 

The contact dashboard is unique in the CRM software space. It allows businesses to organize important information, manage notes, calls, meetings, sales opportunities and capture all email communication for a contact in one easy to manage dashboard. This dashboard allows you to view and manage an entire customer or prospect relationship all from a single screen!  

 

CRM Contact Dashboard

 

The contact record is a core element of the dashboard and is where all core information for a given contact is stored. The enhancements to this section of the dashboard include a re-organization of the data within the record to provide an even more user friendly experience. The contact record also includes social media and Google maps integration for each specific customer or prospect.  

 

Social Media in CRM

 

Crm with Google Maps

 

The contact dashboard is organized for the most efficient communication with your customers and prospects. The history and notes for each contact is kept within quick access of the record, to allow for optimal customer service and to help maximize prospecting opportunities.

 

 

CRM Contact Record

 

Email is an important tool used by most small businesses to stay in front of their customer and prospects. BigContacts 2.0 provides many options for sending, tracking and receiving emails. Sending and receiving emails directly through the CRM software allows for easily accessible email history attached directly to each contact record. The “email dropbox” features makes it simple to send and log emails outside of BigContacts as well as record incoming emails from customers and prospects. Sending group emails and creating automated email drip campaigns are just a few of the additional email features in this next generation CRM tool.  

 

Sending Email from CRM software

 

About BigContacts:

BigContacts is a software company that was founded in 2006 with a singular focus on delivering cost-effective and user-friendly CRM Software to help small businesses manage their prospect and customer relationships.  

 

BigContacts is one of the leading web based CRM (Customer Relationship Management) software solution designed for small businesses that have outgrown basic solutions like Outlook, Excel or ACT but don't want the cost and complexity of CRM solutions like Salesforce.

 

For more information about BigContacts, please visit our website at www.bigcontacts.com or email us at info@bigcontacts.com

 

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