Dependable Support isn't just what we deliver...

 It's really what makes us BigContacts. It's our drive to do more than our industry peers. It's our need to make a difference every day to you and every customer.

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

PETER DRUCKER

This is what you can expect from BigContacts Support.

We deliver this level of support at NO additional cost to our paid subscribers.The key is that this Dependable Support is delivered the way you want it. Not how we want it. 

Responsiveness

• Dependable Service is delivered through at NO additional charge:
  
  
• Email Ticketing System  - 24 hours a day, 7 days a week
  
  
• Live Chat  - Monday through Friday (8am – 5pm ET)
  
  
• Knowledgbase Library complete with articles, videos and downloads.
  
  
• All of this will help to answer your important questions.  This entire library is available to you 24 hours a day, 7 days a week

Ownership

• We empower our employees to make decisions and take actions on your behalf.
• We will follow through on our commitments to you.

Expertise

• We will have subject matter experts available that know how to identify problems and offer solutions.
• Our support team will provide advice to you about your BigContacts account based on our industry and technology expertise.

"We're just starting with BigContacts but your support has been fabulous so far. Thanks!"

Steve F.
Colorado Springs, CO

"The support at BigContacts is far superior to any other web service I have used, including SalesForce.com. Not only are they friendly and professional, their response time has been amazing."

Ray T.
Vancouver, BC