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Tools for Success

Small Business CRM BookOur founder & CEO, Bob Walton, recently published his book "BIG Contacts"! 

Get it now and learn firsthand how you can harness the power of CRM technology to attract and retain more customers.

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Look Inside BIG Contacts

Administration is easy with BigContacts

Web Based Contact Management CRM and Sales Force Automation Software - Administration feature It is very easy to customize BigContacts to better meet your specific business needs. These are all managed on the Administration Page. This page is accessed by clicking on the Admin link in the upper right section of the screen in BigContacts. Only Administrators can access the admin page.

Admin. User for BigContactsFeature Video: Administration Tab

Manage User Roles & Permissions

Admin. User for BigContactsFeature Video:  Managing User Roles & Permissions

I.  Manage User Roles

In this section, you can manage the user roles for your account. Roles are a way to manage permissions for your users. After creating a role, you can assign that role to users. Whenever you make a change to a role, all users assigned to it have their permissions changed as well.

Managing User Roles


It very easy to either add or change an existing User Role and the permissions/ access they have to your system.  To edit an existing user role simply click on the name of the user role in the gray bar and after you have made the needed changes, you will save them and the changes are immediately in effect.

Please remember: Whenever you make a change to a user role, all users assigned to it have their permissions changed as well.

To add a new user role, you will click on the "Create New" button under the "Manage User Roles" section as shown below. Carefully configure the permissions you wish to grant this user type and save your changes.

create a new user role resized 600

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manage user access resized 600

 

II. Assign Roles to Users

In this section, you can assign roles to your users. You can change the role assigned to a user at any time.

assigning user roles resized 600

 

III. Manage your Teams

Teams allow you to create groups for your users. You can restrict access of contacts and meetings to team members by editing a users role above.

manage your teams resized 600

System Settings and Customization

BigContacts offers you a great deal of flexibility in customizing the system.  Below are some of the areas that can be customized to meet your specific needs.

Customize BigContacts

Company Settings
  • Time zones 
  • Date & time format
  • Phone number format
  • Currency Settings
User Settings
  • Admin & Security privileges
  • Default calendar view
  • Meeting notifications & reminders
  • Task reminders
  • Email signature
Sales Opportunities  
  • Sales Pipeline
  • Product Catalog
  • Commissions
  • Sales Plan
Contact Segmentation
  • Contact Types 
  • Groups & Categories
  • Custom Data Fields
  • Tags
Tasks & Workflows

Email Templates

Web Forms (capture leads directly from your website)